Before using SMOWL CM, verify that your computer has the necessary requirements.

You will find the download link for SMOWL CM within your platform, in the course you are taking.

Depending on your platform, this location may vary. If in doubt, consult your teaching staff; they will inform you where you can find it.

You can check within your course for your SMOWL tool. Below are some of the most common ways to find SMOWL CM.

After downloading the installer of the SMOWL CM application, it will be necessary to run it by double-clicking on the file in the folder where you have saved it.

If you can't find it in your browser, you may check the "Downloads" folder or where you saved it.

Once you double-click on the downloaded file, a window will open. You should drag the SMOWLCM logo to the "Applications/Applications" folder, located on the right.

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To exit the installer, you will need to go to the "Locations" section within the "Downloads" folder and click on the up arrow icon on the right side of "SMOWL CM".

You can check that SMOWLCM is installed by heading to the "Applications" folder.

Next, you should verify that the installation has been completed successfully by double-clicking on the SMOWLCM icon.

A pop-up window will appear, informing you that SMOWLCM is an app downloaded from the internet. To proceed, you must click on the "Open" button.

SMOWL CM has the necessary permissions and certificates for development and use in macOS operating systems, however, it is common for you to find alerts like the one shown below. This alert does not give the option to open SMOWL CM and therefore complete the installation.

In order to open SMOWL CM you must access your applications folder and search for the SMOWL CM application.

To open SMOWL CM, select with the right mouse or touchpad button and select the Open option. An alert message similar to the previous one will appear on the screen. In this message the option to Open SMOWL CM.

Once you press the button, a window from the tool will appear indicating that the installation has been completed. You should close that window to proceed with carrying out the activity.

In order to obtain good computer monitoring during your tests, you must review and grant SMOWL CM the necessary permissions to run correctly. To do this you must access your computer's settings.

You can find it in the bottom bar of the screen, or by clicking on the apple icon in the upper left corner of the screen.

Within "System Settings" you should look for "Privacy & Security".

Next, in "Privacy & Security" you should look for "Security."

Select the option "App Store and identified developers".

Then, you should click on "Open Anyway".

If necessary, you'll need to enter the username and password that you use to log in to your computer, and finally, click on the "Unlock" button.

Then, within "Privacy & Security" you should look for the section "Screen & System Audio Recording" and activate the option next to the SMOWLCM logo.

If you don't see the option for "Screen & System Audio Recording" enter the monitored activity. SMOWLCM will request screen recording permissions, and the option will then appear within "Privacy & Security"

Within "Privacy & Security" you should look for the "Accessibility" section and check the box next to the SMOWLCM logo.

Once you have completed this configuration, you can close "Privacy & Security" and try to open the SMOWL CM application by double-clicking on its icon, which you can find within the "Applications" folder.

To confirm the correct functioning of the SMOWL CM application, ask your company, academic institution, university, or platform if a test exam has been enabled. We recommend taking this test exam before your actual exam or activity to ensure that the system has been installed and working correctly.

Starting with version 5.0 of SMOWL CM, our computer monitoring tool, an auto-update process has been integrated into the software. This enables the automatic deployment of updates whenever a new version is available, ensuring that students have the latest version of the software when they access an exam.

Once the process is completed, the SMOWL CM tool will be re-launched on the student's device and the exam can be accessed normally.

It has been identified that the auto-update process may occasionally be impeded by factors beyond the control of SMOWL CM. In such instances, a message similar to the one displayed below will appear on the screen:

In case SMOWL CM fails to update, please follow the steps below:

Some antivirus prevent the correct functioning of the automatic update system incorporated in SMOWL CM. To prevent the antivirus from preventing this update, follow the steps below:

Access the antivirus panel and check that SMOWL CM nor its update function are being blocked.

Below you will find a short description of how to proceed with some of the main antivirus programs on the market:

1. Open Avast and go to “Menu” (upper right corner).

2. Select “Settings”.

3. In the menu on the left, go to “Protection” and select “Main Shields”.

4. Scroll down until you find “Exclusions”.

5. Click “Add file” or “Add folder”.

6. Locate the update.exe file or folder containing SMOWL CM and select it.

7. Save the changes

You can learn more about how to exclude SMOWL CM in Avast by clicking on the following link:

https://support.avast.com/es-es/article/Antivirus-scan-exclusions/#pc

1. Open Windows Settings (Windows key + I).

2. Go to “Privacy and Security” → “Windows Security” → “Virus and Threat Protection”.

3. In the “Antivirus and threat protection settings” section, click “Manage settings”.

4. Find the “Exclusions” section and click “Add or remove exclusions”

5. Click “Add an exclusion” and select File or Folder.

6. Locate the SMOWL CM file or folder and add it.

1. Open Norton and go to “Settings”.

2. Select “Antivirus” → “Scanning and risks”.

3. Find the “Items to exclude from scanning” section and click “Configure”.

4. Click “Add folders” or “Add files” as needed.

5. Locate update.exe or the SMOWL CM folder and add it.

6. Save the changes.

You can learn more about how to exclude SMOWL CM in Avast by clicking on the following link:

https://support.norton.com/sp/es/mx/home/current/solutions/v3672136

1. Open McAfee and go to “Settings” → “Real-Time Scanning”.

2. Click “Exclusions” or “Add exclusions”.

3. Select the option to add a file or folder.

4. Locate the update.exe file or SMOWL CM folder and add it.

5. Save the changes.

1. Open Bitdefender and go to “Protection”.

2. Select “Antivirus Settings”.

3. Find the “Exclusions” section and click “Manage exclusions”.

4. Click “Add exclusion” and select the type (file or folder).

5. Locate the SMOWL CM file or folder and add it.

6. Enable the option to exclude it from both on-access and scanning analysis.