Before using SMOWL CM, verify that your computer has the necessary requirements.

You will find the download link for SMOWL CM within your platform, in the course you are taking.

Depending on your platform, this location may vary. If in doubt, consult your teaching staff; they will inform you where you can find it.

You can check within your course for your SMOWL tool. Below are some of the most common ways to find SMOWL CM.

Once you have downloaded the SMOWLCM installer, you need to run it manually by double-clicking on the file.

Automatically the installer will run and start the installation process.

Once the installation is complete, a tool window will appear indicating that the installation is complete. When you have read the information you can close the window.

The SMOWLCM system will run automatically when you start the activity to be monitored within your virtual campus and will only record your activity at that moment.

Starting with version 5.0 of SMOWL CM, our computer monitoring tool, an auto-update process has been integrated into the software. This enables the automatic deployment of updates whenever a new version is available, ensuring that students have the latest version of the software when they access an exam.

Once the process is completed, the SMOWL CM tool will be re-launched on the student's device and the exam can be accessed normally.

It has been identified that the auto-update process may occasionally be impeded by factors beyond the control of SMOWL CM. In such instances, a message similar to the one displayed below will appear on the screen:

In case SMOWL CM fails to update, please follow the steps below:

Some antivirus prevent the correct functioning of the automatic update system incorporated in SMOWL CM. To prevent the antivirus from preventing this update, follow the steps below:

Access the antivirus panel and check that SMOWL CM nor its update function are being blocked.

Below you will find a short description of how to proceed with some of the main antivirus programs on the market:

1. Open Avast and go to “Menu” (upper right corner).

2. Select “Settings”.

3. In the menu on the left, go to “Protection” and select “Main Shields”.

4. Scroll down until you find “Exclusions”.

5. Click “Add file” or “Add folder”.

6. Locate the update.exe file or folder containing SMOWL CM and select it.

7. Save the changes

You can learn more about how to exclude SMOWL CM in Avast by clicking on the following link:

https://support.avast.com/es-es/article/Antivirus-scan-exclusions/#pc

1. Open Windows Settings (Windows key + I).

2. Go to “Privacy and Security” → “Windows Security” → “Virus and Threat Protection”.

3. In the “Antivirus and threat protection settings” section, click “Manage settings”.

4. Find the “Exclusions” section and click “Add or remove exclusions”

5. Click “Add an exclusion” and select File or Folder.

6. Locate the SMOWL CM file or folder and add it.

1. Open Norton and go to “Settings”.

2. Select “Antivirus” → “Scanning and risks”.

3. Find the “Items to exclude from scanning” section and click “Configure”.

4. Click “Add folders” or “Add files” as needed.

5. Locate update.exe or the SMOWL CM folder and add it.

6. Save the changes.

You can learn more about how to exclude SMOWL CM in Avast by clicking on the following link:

https://support.norton.com/sp/es/mx/home/current/solutions/v3672136

1. Open McAfee and go to “Settings” → “Real-Time Scanning”.

2. Click “Exclusions” or “Add exclusions”.

3. Select the option to add a file or folder.

4. Locate the update.exe file or SMOWL CM folder and add it.

5. Save the changes.

1. Open Bitdefender and go to “Protection”.

2. Select “Antivirus Settings”.

3. Find the “Exclusions” section and click “Manage exclusions”.

4. Click “Add exclusion” and select the type (file or folder).

5. Locate the SMOWL CM file or folder and add it.

6. Enable the option to exclude it from both on-access and scanning analysis.